Refund Policy
Refund Policy
At VitalAxis Co, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow 5–10 business days for the refund to appear on your statement, depending on your card issuer's policies.
Non-Refundable Items
- Items that have been used or damaged after delivery
- Items returned without original packaging
- Gift cards
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving your order.
How to Initiate a Return
To start a return, please contact us at support@vitalaxisco.com with your order number and reason for return. Our team will provide you with return instructions.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item). Original shipping charges are non-refundable.
Contact Us
If you have any questions about our refund policy, please don't hesitate to reach out to us at support@vitalaxisco.com.