Política de reembolso

Return and Refund Policy

Last updated: October 15, 2026

At VitalAxis Co., we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund in accordance with the terms below.

Return Eligibility

To be eligible for a return, items must be unused, in their original condition, and in the original packaging, including all accessories, manuals, and other included materials. Returns must be requested within 30 days of delivery.

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used, unless the item is defective, damaged, or incorrect. Personalized, clearance, or final-sale items may also be non-returnable unless required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@vitalaxisco.com. Include your order number, a description of the issue, and clear photographs when applicable. We will review the request and provide instructions for a replacement, repair, or refund.

How to Request a Return

To request a return, contact us at support@vitalaxisco.com or (754) 242-4711 with your order number, the item you wish to return, and the reason for the return. Do not send items back without receiving return instructions, as unauthorized returns may not be accepted.

Customers are generally responsible for return shipping costs unless the item is defective, damaged, incorrect, or the return is otherwise required to be covered by applicable law. We recommend using a trackable shipping service, as VitalAxis Co. is not responsible for items lost or damaged during return shipping until they are received by us.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied. Approved refunds will be issued to the original payment method. Refund processing times may vary depending on your payment provider, but refunds are generally processed within 5–10 business days after approval.

Original shipping charges are generally non-refundable unless the return is due to our error, a defective product, or applicable law requires otherwise. If a returned item does not meet the eligibility requirements, we may deny the refund or issue a partial refund.

Exchanges

If you need to exchange an item, contact us before sending it back. Exchanges are subject to product availability. If the requested replacement is unavailable, we may issue a refund or offer another available resolution.